Our key holding service includes scheduled visits to check that your property is safe, secure and in good condition between stays.
Typical inspection points include:
Typical inspection points include:
- Checking all external doors, windows and shutters are closed and secure
- Looking for signs of forced entry, vandalism or unwanted guests
- Reading electricity and water meters if required
- Checking for leaks, damp, mold and signs of moisture damage
- Running taps and flushing toilets where appropriate
- Visual checks of furnishings, appliances and outside areas
If something urgent happens at your property while you are away, we are on hand with your keys so we can respond quickly.
Typical emergency situations include:
Typical emergency situations include:
- Suspected break-ins or alarms reported by neighbors or site security
- Leaks, floods, power failures or storm damage
- Guests or cleaners locked out of the property
| Step | What we do | Your part |
|---|---|---|
| 1. Initial discussion | Confirm your property details, typical use (owner only, rentals, friends and family) and your priorities for inspections and response. | Share how and when the property is used, any existing issues and your preferred level of checks. |
| 2. Key-holding agreement | Provide a clear agreement covering secure storage, who can access your keys, emergency procedures and fees. | Review and sign the agreement so we can activate key holding for your property. |
| 3. Secure key intake | Tag, log and store your keys in our secure system with unique codes rather than property addresses. | Provide the key sets you want us to hold (including any gates, storage rooms or padlocks). |
| 4. Access permissions | Set up and record who we are allowed to let in (for example named cleaners, contractors, guests or family members). | Tell us in writing who is authorized and any limits (dates, areas of the property, contact details). |
| 5. Visit schedule | Agree how often we carry out routine checks and under what conditions we attend outside that schedule. | Choose the visit frequency that suits your property and insurance requirements. |
| 6. Fees & billing | Apply the annual key holding fee and any call-out or extra visit rates, which can be settled via your float or by invoice. | Ensure your float is topped up or settle invoices promptly so there is no interruption to cover. |
Need an extra property check after a storm, or before important guests arrive? As a key holding customer you can request additional visits whenever you need them.
You can also use our key holding service to arrange access for:
You can also use our key holding service to arrange access for:
- Friends and family arriving outside your own travel plans
- Contractors carrying out work while you are abroad
- Delivery companies that need temporary access
After each scheduled inspection or emergency attendance, we log a short report so you always know what is happening at your property.
Where helpful, we add photos to show meter readings, any issues we have found, or the results after a problem has been resolved. These updates support your records for insurance and give you a clear history of visits and actions taken.
Overseas owners tell us this visibility is one of the biggest benefits of our key holding service — you can check in on your property from wherever you are, knowing there is a local team keeping an eye on things.
Where helpful, we add photos to show meter readings, any issues we have found, or the results after a problem has been resolved. These updates support your records for insurance and give you a clear history of visits and actions taken.
Overseas owners tell us this visibility is one of the biggest benefits of our key holding service — you can check in on your property from wherever you are, knowing there is a local team keeping an eye on things.
