How do I become an Akbuk Solutions customer?
Most owners first contact us by email or through the Contact page. We arrange a short call to understand your property, how often it is used, and what support you need.
Once you confirm you want to proceed, we agree the services you require (for example key holding, cleaning, garden and pool care) and we send you a simple service agreement.
What information do you need to set up my account?
We usually ask for your full name and contact details, property address and location in the complex, details of any existing service contracts, and who is allowed to stay or collect keys.
We also ask how you prefer to communicate (email, phone, messaging) and your preferred currency for invoices and statements.
What is a float and why do you use it?
Your float is a balance that we hold on your behalf to pay for agreed services such as cleaning, welcome packs, maintenance, garden and pool care.
Using a float means we can arrange work quickly without waiting for individual payments, which is especially helpful when you or your guests are already in the property.
How do I top up my float?
You can top up by bank transfer to our company account. We confirm receipt and update your float balance in the Customer Area.
We will tell you which reference to use so we can match payments quickly. If you need account details again, just contact us.
How do I log in?
Go to the Customer Area page and enter your registered email address and password.
What if I forget my password?
Use the “Forgot password” link on the login page. You will receive an email with a secure link to set a new password.
What can I see in the Customer Area?
You can see your current float balance (as updated by our team), a list of your service orders, and the status of upcoming or completed services.
This helps you track what has been done at your property and what has been charged to your float.
How do you keep me updated?
We use a mix of Customer Area updates, email and, where agreed, messaging apps for urgent matters.
You can tell us your preferred contact method when you join, and change it later by contacting us.
How do I book airport transfers?
You can request transfers through the Customer Area or by contacting us directly with your flight details and passenger information.
How do I order cleaning or a welcome pack?
Order these in the Customer Area or via email. Let us know the dates, whether it is owner or guest use, and any special instructions.
How much notice do you need?
For routine work (cleaning, garden, pool) we recommend at least 48 hours’ notice whenever possible.
Emergency issues such as leaks or power failures are treated as priority and we respond as quickly as we can, often within the same day.
Who holds my keys?
Keys are stored securely by Akbuk Solutions LTD. Access is limited to authorised staff and, where agreed, trusted contractors.
Can friends or family collect keys?
Yes, but only if you have named them and given permission. We follow your instructions strictly.
Do you carry out security checks?
Where key holding or inspection services are agreed, we can perform regular checks and report any issues, such as damage or signs of intrusion.
For detailed responsibilities and insurance points, please refer to our Terms & Conditions.
Can you prepare my property for the season?
Yes. We can arrange pre-season checks, deep cleaning, garden tidy-ups and pool preparation so your home is ready for you or your guests.
Tell us your planned arrival dates and any specific requests and we will propose a schedule.
Do you help my guests directly?
Where agreed, guests can contact us for check-in questions, local information and urgent issues at the property.
We can also coordinate late arrivals, key handover and emergency call-outs on your behalf.
