Akbuk Solutions LTD looks after both the small day-to-day fixes in your apartment and the larger jobs around your complex. Our maintenance team can help with plumbing and leak repairs, electrical issues, air-conditioning, appliances, fixtures and fittings, as well as coordination of common-area works with the site management where required.
Whether you live in Akbuk or abroad, you can request work, approve costs and follow progress through your secure Customer Area, so you always know what is happening in your property.
Whether you live in Akbuk or abroad, you can request work, approve costs and follow progress through your secure Customer Area, so you always know what is happening in your property.
Preventive maintenance visits help you avoid unpleasant surprises when you or your guests arrive. On an agreed schedule, we can check for damp and leaks, run taps and toilets, test air-conditioning and key appliances, and look for any visible damage or safety concerns.
If we find an issue, we will record it with photos and recommend the right repair solution. Preventive checks can be combined with our Key Holding and Cleaning services so that your property is always ready for the next stay.
If we find an issue, we will record it with photos and recommend the right repair solution. Preventive checks can be combined with our Key Holding and Cleaning services so that your property is always ready for the next stay.
Protect your finishes and fittings
Paintwork, tiles, furniture and fixtures last longer when your property is monitored. By catching moisture and wear early, we help you extend the life of your finishes and reduce long-term costs.
Designed for overseas owners
Most of our owners live abroad. We organise preventive visits around your calendar, upload findings and photos to the Customer Area and agree any repairs with you online, so you stay in control wherever you are.
Why preventive checks matter
Small problems are easiest and cheapest to solve when spotted early. Regular checks mean we can deal with slow leaks, blocked drains or worn seals before they cause bigger damage to your property.
Requesting work is simple and keeps everything recorded in one place:
- Log in to your Customer Area.
- Select the option for other fixes or maintenance in your apartment.
- Choose the relevant property and, if helpful, the room or area affected.
- Describe the problem in your own words and select how urgent it is.
- Attach clear photos or a short video so our team can assess the issue quickly.
- Confirm your preferred timing (for example, before a guest arrival) and submit.
In case of emergency
For urgent issues such as serious leaks, a full power cut or security problems, please contact us. You can also send a brief message and photos via your usual messaging app so we can see the situation immediately.
Emergency call-outs are treated as a priority and may carry higher out-of-hours charges. We will keep you informed about what we find and any further work that is required.
Emergency call-outs are treated as a priority and may carry higher out-of-hours charges. We will keep you informed about what we find and any further work that is required.
To keep maintenance straightforward and transparent, we follow clear rules for approvals and payments. Small, routine jobs are usually completed straight away within an agreed limit and charged against your available float. For larger or more complex work, we will first provide a quote and wait for your approval before we proceed.
If your float is low, or if you prefer not to use a float, we will arrange separate invoicing or payment. You can view your current float balance and recent movements at any time inside the Customer Area.
If your float is low, or if you prefer not to use a float, we will arrange separate invoicing or payment. You can view your current float balance and recent movements at any time inside the Customer Area.
When we use your float and when we ask first
| Scenario | What we normally do | When we ask for your approval |
|---|---|---|
| Minor repairs within agreed limit | Schedule the work and deduct the cost from your float. | We inform you via the Customer Area but do not wait for approval unless you have asked us to. |
| Larger repairs above limit | Prepare a clear quote, including labour and estimated materials. | We request your approval through the Customer Area or by email before starting work. |
| Emergency call-outs | Attend urgently to make the situation safe and prevent further damage. | We explain likely costs as soon as practical and confirm any follow-on work with you. |
| Complex or common-area issues | Coordinate with the complex/site management and relevant specialists. | We share proposed solutions and costs for your decision where they affect your property directly. |
After a maintenance visit or repair, we update your Customer Area with a short description of the work completed, together with before-and-after photos where helpful. Any invoices or receipts are attached to the job record and your float balance is adjusted by our admin team.
You can review past visits, download documents and contact us with questions directly from the same place. For general information about how we communicate with owners, you can also visit the Owner FAQ and the Customer Area page.
You can review past visits, download documents and contact us with questions directly from the same place. For general information about how we communicate with owners, you can also visit the Owner FAQ and the Customer Area page.
