This Privacy Policy explains how Akbuk Solutions LTD collects, uses, stores and protects personal data when you visit our website, contact us, use our customer area or receive our property and complex management services.
This policy applies to website visitors, property owners, their authorised contacts, and anyone using our online customer area. Please read it carefully so you understand how we handle your information and the choices available to you.
We may update this Privacy Policy from time to time. When we make significant changes, we will adjust the “Last updated” date at the top of this page and, where appropriate, let you know through our website or by email.
We only collect the personal data we need to manage your property, deliver our services and operate this website.
Depending on how you interact with us, we may collect:
- Contact details: name, email address, phone number and preferred language.
- Property and account information: property address or complex details, ownership information, float arrangements, service preferences and notes relevant to managing your property.
- Login and customer area data: email and password for your account, access logs and settings relating to your use of the customer area.
- Service order details: records of your airport transfers, cleaning, repairs, garden and pool work, welcome packs, key holding and any other services you request, including dates, instructions and communication about each order.
- Billing and payment information: amounts billed, payment status and related accounting records. Payment card details are handled by our payment providers and are not stored by us.
- Communication records: emails, messages, call notes and other correspondence with you so we can manage our relationship and respond to your requests.
- Technical and usage data: IP address, browser type, device information, approximate location, pages visited and similar information collected through cookies and similar technologies when you use our website.
You can choose not to provide some information, but this may mean we cannot create your account, manage your float or deliver certain services.
We use personal data only for clear and lawful purposes connected with our property and complex management services and the operation of this website. These purposes include:
- Managing our relationship with owners: setting up and administering your owner account, float arrangements and preferred ways of working.
- Providing and managing services: organising airport transfers, cleaning, repairs and maintenance, welcome packs, garden work, pool maintenance, key holding and any related services you request.
- Operating the customer area: providing secure access to your float status, order history and service requests, and enabling you to place and manage orders online.
- Responding to enquiries: answering questions sent via the website, email or phone and providing support to owners and their authorised contacts.
- Improving our services and website: monitoring how our website and customer area are used so we can fix issues, enhance security and plan new features or services.
- Legal, accounting and tax obligations: keeping accurate records of services provided, payments received and communications as required by applicable laws.
- Protecting our rights and preventing misuse: monitoring for fraud, abuse or unauthorised access to our systems and taking steps to protect owners, guests and Akbuk Solutions LTD.
We do not sell your personal data. We use it only to manage our relationship with you, run our business and meet our legal duties.
Where data protection laws such as the GDPR apply, we rely on specific legal bases to process your personal data. These include:
- Contract: processing that is necessary to enter into or perform our agreement with you as a property owner or service user, for example managing your float, taking bookings and delivering services.
- Legitimate interests: processing that is necessary for our reasonable business interests, such as running and improving our website, keeping records of services provided, ensuring the security of the customer area and protecting against misuse, provided these interests are not overridden by your rights and interests.
- Legal obligation: processing that is required to comply with laws we are subject to, including accounting, tax and consumer protection requirements.
- Consent: processing that you have clearly agreed to, such as certain optional communications or specific cookie categories where required. You can withdraw your consent at any time by contacting us.
If we ever need to use your personal data for a new purpose that is not compatible with the reasons described in this policy, we will let you know and explain the legal basis before we start.
We share personal data only with trusted third parties when this is necessary for the purposes described in this policy, and always with appropriate safeguards in place.
We may share your data with:
- Service partners and contractors: drivers, cleaners, maintenance professionals, gardeners, pool technicians and other local partners who help us deliver the services you request.
- IT and hosting providers: companies that host our website, customer area and related systems, provide backup and security services and support our technical infrastructure.
- Payment and banking providers: institutions that process payments, manage bank transfers and help us keep accurate financial records.
- Professional advisers: accountants, auditors, legal advisers and other professionals who support our business.
- Authorities and regulators: where we are required by law to share information, for example to comply with tax, accounting or public safety obligations, or to respond to valid legal requests.
Whenever we use third parties to process personal data on our behalf, they act as “processors” and are only allowed to use the data as instructed by us. We require them to keep your data secure and to comply with applicable data protection laws.
We keep personal data only for as long as it is needed for the purposes set out in this policy, and to meet our legal and accounting obligations.
In general:
- Service and order records are kept for the period required by applicable tax and accounting laws.
- Customer area account data is kept while your account is active. If you ask us to close your account, we will delete or anonymise data that we no longer need, while keeping any information we must retain for legal reasons.
- Technical and usage data related to our website and cookies is kept for shorter periods needed for security, troubleshooting and analysis.
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure hosting and keeping our systems under regular review.
No system can be guaranteed to be 100% secure, but we work to keep your information safe and to respond quickly if we identify any issues.
Our website uses cookies and similar technologies to make the site work properly, keep it secure and help us understand how it is used.
Cookies are small text files that are stored on your device when you visit a website. Some cookies are necessary for basic functions such as page navigation and secure login. Others help us remember your preferences or collect simple statistics about visits so we can improve the site.
On this website, we may use:
- Essential cookies: needed for the site and customer area to function correctly and to keep your session secure.
- Preference or functional cookies: to remember choices such as language or display settings.
- Analytics cookies: to understand how visitors use our pages so we can fix problems and improve content.
You can control and manage cookies through your browser settings, for example by blocking certain types of cookies or deleting existing ones. If you block essential cookies, parts of the website or customer area may not work properly.
Depending on where you live and subject to certain conditions, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and to receive a copy.
- Rectification: to ask us to correct inaccurate or incomplete information about you.
- Erasure: to ask us to delete your personal data in certain circumstances.
- Restriction: to request that we limit how we use your data in specific situations.
- Objection: to object to certain types of processing, including where we rely on legitimate interests.
- Portability: to receive certain personal data in a structured, commonly used, machine-readable format and to ask us to transfer it to another organisation where technically feasible.
- Withdraw consent: where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
If you would like to exercise any of these rights, please contact us using the details in the “Contact & Policy Updates” section below. We may need to verify your identity before responding to your request.
You also have the right to raise concerns with your local data protection authority if you are not satisfied with how we handle your personal data. We would, however, appreciate the chance to address your concerns first.
Because we operate in Turkey and may use service providers located in other countries, your personal data may be transferred and stored outside the country where you live, including outside the European Economic Area (EEA) or the United Kingdom.
When we transfer personal data internationally, we take steps to help ensure that an adequate level of protection is in place. These steps may include using contracts that contain standard data protection clauses or working with providers in countries that have been recognised as offering an appropriate level of data protection.
If you would like more information about international transfers of your personal data and the safeguards we use, please contact us.
If you have any questions about this Privacy Policy or how we handle your personal data, or if you would like to exercise your data protection rights, please contact us:
Akbuk Solutions LTD
Email: akbuksolutions@outlook.com
Phone: +90 536 649 45 03
We aim to respond to all genuine requests within a reasonable timeframe.
We may update this Privacy Policy from time to time to reflect changes in our services, how we use personal data or legal requirements. Any updates will be posted on this page with a new “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
