These Terms and Conditions (the “Terms”) govern your use of the Akbuk Solutions LTD website, the secure customer area, and any property and complex management services we provide (together, the “Services”). Please read them carefully before using the website or requesting any Services.
By accessing or using our website, creating or using a customer area account, or instructing Akbuk Solutions LTD to provide any Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the website, the customer area or our Services.
These Terms are intended primarily for property owners who engage Akbuk Solutions LTD to manage or support their property in or around Akbuk. If you are acting on behalf of an owner (for example, as a family member or agent), you confirm that you are authorised to accept these Terms on their behalf.
Additional written agreements (such as a Property Management Agreement for a specific complex) may apply alongside these Terms. In the event of any conflict, the signed written agreement will normally take precedence over these Terms, to the extent of the inconsistency.
In these Terms, the following expressions have the meanings set out below:
- “Akbuk Solutions”, “we”, “us”, “our” means Akbuk Solutions LTD.
- “Owner”, “you”, “your” means the legal owner of a property (or their authorised representative) who engages us to provide Services.
- “Property” means the apartment, villa or other real estate that you own and for which you request Services from us.
- “Services” means the services offered by Akbuk Solutions LTD from time to time, including without limitation airport transfers, cleaning, maintenance and repairs, welcome packs, garden work, pool maintenance, key holding, and any associated management or coordination services.
- “Customer Area” means the secure, restricted-access area of our website where registered owners can view float information, place service orders and view order history.
- “Float” means the amount of money held by Akbuk Solutions LTD on your behalf to pay for Services, materials and agreed charges relating to your Property.
- “Order” means any request for Services submitted through the customer area, by email, phone, messaging app or in person.
- “Third-Party Provider” means any external company or individual engaged by us to deliver part or all of a Service, such as an airport transfer partner or specialist contractor.
Other capitalised terms used in specific sections of these Terms may be defined in that section.
Akbuk Solutions LTD provides property and complex management support for Owners, with Services typically including airport transfers, apartment cleaning, maintenance and repairs, welcome packs, garden work, pool maintenance and key holding. The exact Services available for your Property may depend on your complex, location and any separate management agreement in place.
Unless expressly agreed in writing, we do not guarantee occupancy levels, rental income or any particular financial return from your Property. Our role is to provide practical property-related Services and coordination, not investment, tax or legal advice.
We may update, add or remove specific Services from time to time (for example, by introducing new packages or changing how a Service is delivered). Any such changes will be reflected on the website and/or communicated to affected Owners via email or through the customer area.
Some Services are delivered entirely by Akbuk Solutions staff; others may be delivered partly or fully by Third-Party Providers. Where we use Third-Party Providers, we select them with reasonable care, but they remain responsible for their own acts and omissions, as further explained in the “Liability & Disclaimers” section below.
Nothing in these Terms obliges us to accept every Order or every Property. We reserve the right to decline or cancel an Order or to stop providing Services for justified reasons, for example where safety, legal compliance, non-payment or abusive behaviour is an issue.
To enable us to deliver the Services safely and efficiently, you agree to:
- Provide accurate, complete and up-to-date information about yourself and your Property, including ownership details, contact information and any special instructions or restrictions that may affect service delivery.
- Keep your login credentials for the customer area secure and confidential, and not share them with unauthorised persons. You are responsible for all activity that takes place under your account unless you have notified us promptly of any suspected misuse.
- Ensure that we and our Third-Party Providers have appropriate access to the Property at the agreed times, including access to keys, security codes or entry procedures as needed.
- Maintain a sufficient Float balance with us where this is required for your chosen Services, and promptly top up your Float when requested so that agreed work can proceed.
- Review and respond promptly to any quotes, approvals or information requests we send you in relation to Services, especially where work cannot begin until you approve a price or scope.
- Comply with all applicable laws, complex rules and regulations that apply to your Property, and ensure that our activities at the Property do not put us in breach of them.
You confirm that you have the legal right to authorise us to access and arrange work on the Property. If more than one person owns the Property, you are responsible for ensuring that all owners are aware of and accept these Terms.
Most Orders for Services should be placed through the customer area, where available, so that you can clearly see what has been requested and track the status of your Orders. In some cases we may also accept Orders by email, phone or messaging app, in which case we will record the Order in our system on your behalf.
When you submit an Order, you authorise us to arrange the requested Service and to charge the agreed or standard price to your Float (or to invoice you separately where applicable). For some Services, especially larger maintenance jobs, we may first provide a quote for your approval before proceeding.
Your Float balance, as shown in the customer area, is updated by our admin team to reflect payments received from you and charges applied for Services, materials and agreed fees. Because updates are not always in real time, the online figure is indicative and may occasionally differ from our internal accounts; if there is a significant difference we will work with you to clarify and correct it.
If your Float balance is insufficient to cover a requested Service, we may request an additional payment or float top-up before confirming the Order, or we may invoice you for the Service separately. We are not obliged to provide Services where there is no adequate Float or agreed payment arrangement in place.
We may set minimum or recommended Float levels depending on the Services you regularly use and the nature of your Property, and may contact you to suggest a top-up where the balance is low.
Prices for many standard Services (such as airport transfers, typical cleaning packages and routine maintenance visits) are published in the shop area or communicated directly to you. For non-standard or larger jobs, we will usually provide a specific quote for your approval.
Prices may change from time to time, for example due to supplier, fuel or labour cost changes. The price applicable to a particular Service will normally be the one communicated to you at the time you place the Order or approve a quote.
Where Services are paid from your Float, we will deduct the agreed amount (including any applicable taxes or fees) from your Float when the Service is confirmed or completed, as described in your management arrangement. Where Services are not paid from your Float, we will issue an invoice with a specified due date and payment method.
The table below summarises some key payment and invoicing points for reference. It does not replace the detailed wording of these Terms or any separate written agreement.
| Topic | Summary | Key points |
|---|---|---|
| Standard service prices | Subject to change; confirmed at the time you place an Order or approve a quote. | |
| Quotes for non-standard work | Issued case by case for larger or unusual jobs. | No work starts until you approve the quote (unless there is an emergency and you have given standing instructions). |
| Payment from Float | Most routine Services are charged to your Float. | You must keep enough funds in your Float; we may pause or decline Services if there is insufficient balance. |
| Direct invoicing | Some Services or shortfalls are billed by invoice. | Invoices state currency, amount, due date and payment method; you must pay by the due date. |
| Late or missed payments | May lead to suspension of Services. | We may withhold new bookings or work until overdue amounts are settled. |
The customer area is intended only for registered Owners and their authorised representatives. Access is granted at our discretion, usually when you first engage us to provide Services for your Property.
You must provide a valid email address and create a secure password to access the customer area. You are responsible for keeping your login details confidential and for enabling any additional security features we make available. If you believe that your account has been compromised, you must inform us without delay so that we can help secure it.
You agree not to attempt to access the customer area without authorisation, not to interfere with its proper operation, and not to use it in any way that is unlawful, fraudulent, abusive or likely to damage our systems or reputation.
We may temporarily suspend or permanently disable access to the customer area for maintenance, security reasons, misuse of the account, non-payment of amounts due, or where we reasonably believe that continued access would be inappropriate or unlawful. Where reasonable, we will give you prior notice of any planned suspension.
Closing your account or losing access to the customer area does not in itself cancel any existing Orders or amounts owed. Those will continue to be governed by these Terms and any separate agreements between us.
We will provide the Services with reasonable skill and care, using competent staff and carefully selected Third-Party Providers. However, to the fullest extent permitted by applicable law, our overall liability to you in connection with the website, the customer area and the Services is limited as follows.
We are not liable for any loss or damage that is not a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not liable for any loss of profit, loss of rental income, loss of opportunity, loss of data, or any indirect or consequential loss, even if we have been advised of the possibility of such loss.
Where we arrange Services to be delivered by a Third-Party Provider (for example, an airport transfer company or specialist contractor), that provider is responsible for the performance and quality of its own services. We are not responsible for any act or omission of such providers, but we will assist you, where reasonable, in raising and following up issues with them.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, such as liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
You are responsible for having appropriate insurance in place for your Property, including cover for contents, structure, public liability and any other risks relevant to how your Property is used.
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws applicable in the jurisdiction where Akbuk Solutions LTD is established, without regard to conflict of law rules that would lead to the application of another law.
If a dispute arises between you and us in connection with these Terms, the website, the customer area or the Services, we encourage you to contact us first so that we can try to resolve the matter informally and in good faith.
If we cannot resolve a dispute amicably within a reasonable period, the dispute will be subject to the exclusive or, where applicable, non-exclusive jurisdiction of the competent courts in that same jurisdiction, unless mandatory local consumer law gives you additional rights.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be applied to the maximum extent allowed by law and the remaining provisions will remain in full force and effect.
We may update these Terms from time to time, for example to reflect changes in our Services, our internal processes or applicable law. When we make significant changes, we will update the “Terms & Conditions” page on our website and may also notify active Owners by email or via the customer area.
Unless a different date is specified, changes take effect when the updated Terms are published on the website. By continuing to use the website, the customer area or our Services after that date, you accept the updated Terms.
If you have any questions about these Terms, or if you would like a copy in a different format, you can contact us using the details on the Contact page of this website or by email at akbuksolutions@outlook.com. For urgent operational matters regarding your Property, please use the contact methods agreed with you for 24/7 support.
If you do not agree with an update to these Terms, you should stop using the website and the customer area and contact us to discuss whether it is appropriate to continue our Services for your Property.
